Call Centre + IP Telephony
State of the art call center software built on the latest technology, and able support a single or multi location setup
Email Management
Powerful shared ticket email inbox with a user-friendly helpdesk software to resolve email tickets efficiently
Live Chat
Flexible chat function to help customers in real-time, with customizable templates that lets them know that they are engaging with a responsive organization
Instant Messaging
Utilises “Presense” technology, together with History Logs and Shared Groups, allowing teams of agents to work smarter together
SMS
An additional communications channel that is unified seamlessly with the rest of the workflow of the multi-channel support system
Social Media
Engaging the power and reach of Social Media, combined with the simplicity of reading and responding to emails or tickets